• Reservation & Confirmation Procedure


Step 1 : Making a reservation for a tour package and or accommodation

Choose your tour package only and or preferred hotels, resorts, villas. Complete the reservation form and send it back to us. Kindly send us an email if you would like to make any changes to an existing itinerary or create a custom-made itinerary to suit your needs.

Step 2 : Reply your request

You will be informed about the availability of the requested hotel/resort/villa within 24-48 hours. In case your requested accommodation (s) is not available, our professional team will suggest you an alternative for your consideration

Step 3 : Confirmation & Deposit

We will send you the booking confirmation number of your requested hotel which will include passengers' details, dates, rates, and any included services. You may be required to pay a deposit or to pay in full, depending on your arrival. 

Step 4 : Payment

You may pay directly to our bank account.

Step 5: Complete

Once we have received the payment information, we will then send you a "Hotel Voucher" & "Invoice" 


  • Tour Prices

                        All tour prices are quoted nett in Indonesia Rupiah (IDR). Tour price does not include transfer tax from bank, airport, departure tax, meals not listed, optional tours and personal spending money.

  • Deposit and Final Payment



Time Arrival

Time Balance Due

30 %

Before 30 Days

10 Days before arrival

50 %

Before 20 Days

10 Days before arrival

70 %

Before 10 Days

10 Days before arrival

100 %

Within 10 Days before arrival

10 Days before arrival



  • Bank Transfer
    Send the payment by bank transfer to our account.
    Note: If you make payment through a Non-Indonesian Bank Account, the transfer process and money will be received to our account around 2-7 working days.

    Bank Negara Indonesia (BNI – UNY Gejayan, Yogyakarta)

Jl. Gejayan, Depok Sleman Yogyakarta +62 (0274) 580026
Account name :
Account no :
Swift Code : BNINIDJA


  • Charges and Cancellation

Cancellation for booking without bearing any cost is possible not later than 30 days of arrival.
Cancellation within 7-14 days prior arrival date will be charged 15% of the tour fare.
Cancellation within 3-6 days prior to travel date will be charged 30% of the tour fare.
Cancellation within 2 days prior arrival will be charge 100% of the tour fare.


  • Responsibility

JTW and/or its agents act only as agents for the person or companies, providing accommodation, transport or other services, and assumes no liability or responsibility for injury, accidents, loss, damages to person or property, delays, transport failure, strikes, war, additional expenses of inconvenience caused directly or indirectly by any service provider or by "Force Majeure", severe weather, acts of God, civil commotion vehicles or industrial disputes and other factors beyond their control. JTW reserves the right to modify or reserves the original tour program in the interest of the clients. However, JTW will always make full endeavors to adhere to the original tour program and arrangements.

  •  Refund

After commencement of travel, no refund either in full or part, will be given for unutilized services included in the program.

  •  Unused Services

No refunds can be given for unused or partially used services during the tour program

  •  Gratuities and Tipping

Indonesian are genuinely happy to help foreign visitors and don't expect anything in return. But if your guide / crew or any other person during your trip was especially kind or helpful, a gratuity would be a generous gesture and greatly appreciated.