TERMS & CONDITIONS
- Reservation & Confirmation Procedure
Step 1 : Making a reservation for a tour package and or accommodation
Choose your tour package only and or preferred hotels, resorts, villas. Complete the reservation form and send it back to us. Kindly send us an email if you would like to make any changes to an existing itinerary or create a custom-made itinerary to suit your needs.
Step 2 : Reply your request
You will be informed about the availability of the requested hotel/resort/villa within 24-48 hours. In case your requested accommodation (s) is not available, our professional team will suggest you an alternative for your consideration
Step 3 : Confirmation & Deposit
We will send you the booking confirmation number of your requested hotel which will include passengers' details, dates, rates, and any included services. You may be required to pay a deposit or to pay in full, depending on your arrival.
Step 4 : Payment
You may pay directly to our bank account.
Step 5: Complete
Once we have received the payment information, we will then send you a "Hotel Voucher" & "Invoice"
- Tour Prices
All tour prices are quoted nett in Indonesia Rupiah (IDR). Tour price does not include transfer tax from bank, airport, departure tax, meals not listed, optional tours and personal spending money.
- Deposit and Final Payment
Deposits |
Time Arrival |
Time Balance Due |
30 % |
Before 30 Days |
10 Days before arrival |
50 % |
Before 20 Days |
10 Days before arrival |
70 % |
Before 10 Days |
10 Days before arrival |
100 % |
Within 10 Days before arrival |
10 Days before arrival |
- Bank Transfer
Send the payment by bank transfer to our account.
Note: If you make payment through a Non-Indonesian Bank Account, the transfer process and money will be received to our account around 2-7 working days.Bank Negara Indonesia (BNI – UNY Gejayan, Yogyakarta)
Jl. Gejayan, Depok Sleman Yogyakarta +62 (0274) 580026
Account name :
Account no :
Swift Code : BNINIDJA
- Charges and Cancellation
Cancellation for booking without bearing any cost is possible not later than 30 days of arrival.
Cancellation within 7-14 days prior arrival date will be charged 15% of the tour fare.
Cancellation within 3-6 days prior to travel date will be charged 30% of the tour fare.
Cancellation within 2 days prior arrival will be charge 100% of the tour fare.
- Responsibility
JTW and/or its agents act only as agents for the person or companies, providing accommodation, transport or other services, and assumes no liability or responsibility for injury, accidents, loss, damages to person or property, delays, transport failure, strikes, war, additional expenses of inconvenience caused directly or indirectly by any service provider or by "Force Majeure", severe weather, acts of God, civil commotion vehicles or industrial disputes and other factors beyond their control. JTW reserves the right to modify or reserves the original tour program in the interest of the clients. However, JTW will always make full endeavors to adhere to the original tour program and arrangements.
- Refund
After commencement of travel, no refund either in full or part, will be given for unutilized services included in the program.
- Unused Services
No refunds can be given for unused or partially used services during the tour program
- Gratuities and Tipping
Indonesian are genuinely happy to help foreign visitors and don't expect anything in return. But if your guide / crew or any other person during your trip was especially kind or helpful, a gratuity would be a generous gesture and greatly appreciated.